Get8net FAQs
Answers to some commonly asked questions related to product & services
General
Get8net Calling Services is a fast-growing and accomplished contact center service provider. We offer our services across the USA, UK, Australia, Canada, Germany, New Zealand, Japan and more.
Our PBX services offer internet and cloud-based calling and messaging services that can connect unlimited dialers and receivers at once. In contrast, Analog calling services can only join a limited number of people simultaneously. Thus, there is no need for several numbers for messaging and calling.
Cloud-based PBX services help you connect multiple devices simultaneously and let several people work remotely. Thus, it helps you and your employees to get your job done even while you're on the go and not let geography hamper your work. Moreover, the Cloud-based PBX services help you record and monitor calls, which help you learn about employee performance.
VoIP is the Voice Over Internet protocol that lets our PBX utilize SIP-infused VoIP for internet-based calls.
VoIP lets you make HD internet-based calls with a .1% chance of call drop. Moreover, it provides several backups for you to monitor your business smoothly.
To get started, you need the following:
- Good Internet Service
- A Robust Computer
- Strong Set of Headset
You could use ATA, IP Phone, and computer support devices while using VoIP. However, a computer is the best way to make VoIP calls as it's the easiest to do so.
It will take you 2 to 3 hours to get activated. And if it takes longer, kindly contact our customer service executives.
Yes, you can. However, there are specific protocols you need to maintain while setting up VoIP services. And only our engineers can complete the setup by following the protocols. Hence, it's best to contact them.
Usually, you don't need to. However, at times, Firewall doesn't know you're using VoIP. At such times, use a SIP Port and let your internet service provider know about it.
Kindly call our engineers and support managers to understand how to install and configure extensions.
It's best to use an internet service that supports VoIP calling. Thus, you can use a dedicated leased line for the setup.
Call Monitoring Portal
Follow these steps to log into the call monitoring portal:
1.Tap the “Call Monitoring Portal” link available in the account details.
2.Enter the portal username and password.
You must sign in to the call monitoring portal to monitor live calls. Once done, go to “Status” and choose the “Active Calls” option. By using this option, you can watch all the live calls.
You must log in to the call monitoring website to forward calls to your mobile or toll-free numbers. After that, follow the given steps:
- Go to “Apps” and choose “Ring-Groups.”
- Enter and save the number with the country code you want to forward.
- Once done, tap on the “Save” button.
To block a particular incoming number, follow the procedures:
- Go to the “Apps” section
- Tap on “Call Block”
- Enter the name and number you want to block
- Hit the “Save” button
Go through the below points to filter call reports:
- Under “Apps”, visit the ‘Call Detail Records’ option
- Here, you’ll see the list of call records
- Filter the call records by date, destination number, and direction
If you have many toll-free numbers and want to enter the incoming call records, enter the extension number in Destination. Once done, check it by visiting the “Ring Group” section. Tap the “Export” button and choose PDF format or CSV for Excel to export the call records.
You will need a free extension to barge into a live call. To do so, call *33[extension number]. Enter the call barging code and click #.
While using a call monitoring website without a call queue, two ring methods are available: continuous and Concurrent. You can also skip a call. To modify the ring procedure, follow these steps:
- Visit the “Ring Group” section under “Apps”
- Choose “Toll-free number.”
- Once done, you will find the ring scheme.
You must contact the sales team at “.....” to activate the call queue on your toll-free number. You can also choose the live chat option by tapping the live chat link.
There are nine ring strategies in the call queue. Choose the one as per your choice. To change it within a call queue, visit the “Call Center” module under “Apps” and press the Toll-free number.
Billing
First, log in to the customer care portal of your Get8net account and then go to the billing tab; you will find your balance and credit limit.
The due date is when you're due to make the payment, and the billing date is when the bill was generated.
- Open your self-care access portal
- Now move on to the billing summary, and here you will find some options on your left corner
- Here, you can find the payment section. So, head there and make the payment.
Our unlimited plan will provide you with 3000 minutes for each extension. However, there is also a fair usage policy that stops you from misusing your call minutes. Moreover, if your minutes end during your billing cycle, you can opt for top-up and start calling again.
You can pay by Visa and Mastercard (debit/credit), PayPal, online banking and wire transferring mode.
You will also receive a link in the same email that will help get your payment verified. So, kindly use it to verify your payment.
We charge the processing fee on every payment you make on the Get8net account. And we list it separately to ensure you know the money we're charging instead of including it in the actual price.
If your card is saved in your account, it will get charged automatically. However, you can go to your self-care access portal and remove it to stop being charged automatically.
We follow the standard billing cycle, which is 30 days in duration. And you cannot change your cycle. So, if you wish to be charged on the 1st of every month, ask our experts to adjust the beginning of your service accordingly.