Hosted IVR
Enhance Customer Experience with Hosted IVR Solution
Interactive Voice Response (IVR) stands out as one of the most intelligent technologies within Private Branch Exchange services. It propels businesses towards elevated customer engagement and satisfaction by offering callers the autonomy to self-serve or seamlessly connect with the appropriate agent or department.
IVR's capabilities extend to providing customers with specific information, like relevant extension numbers, branch addresses, outstanding billing amounts, and more. Moreover, IVR systems effectively reduce call durations by empowering callers to independently navigate towards satisfactory answers or solutions.
How Does Hosted IVR Function?
When a customer dials the business phone number, the call links up with the advanced servers of Get8net, where the client's PBX system is hosted. The custom IVR of the client is then triggered, delivering a tailored greeting to the incoming call.
Following the initial customer greeting, the caller encounters a range of interaction choices seamlessly woven into the IVR. For instance, "Thank you for contacting Get8net. Press 1 for Sales, Press 2 for Support, Press 3 for Billing," and so forth. A multitude of engagement options can populate the client's IVR, each connecting to distinct departments and individual agents via designated extensions.
Once the caller makes their selection, they are promptly directed to their chosen department or agent, effectively establishing a connection between the caller and the business.
Advantages of Hosted IVR
Security: IVR offers a secure way to share confidential information, like Telephonic Identity PINs, with customers, without involving operators.
Minimal Manpower: IVR operates independently, reducing the need for manpower to handle customer calls effectively.
Call Recordings: Cloud-stored IVR calls, including caller input, can be accessed by admin for various purposes.
Cost Efficiency: Our hosted IVR solutions are designed for cost efficiency, streamlining operational expenses.
Real-time Updates: Cloud-based IVR provides authorized users with real-time insights into performance and productivity.
100% Uptime: Assured by our 24x7 tech support, our hosted IVR system maintains 100% uptime throughout the year.
